Privacy Policy

Last updated 7 November 2026

Company Console Software, LLC (“Company Console”, “we”, “us”) builds software for service businesses. This policy explains how we handle information collected through this website and information a customer connects to Company Console from Google, and information processed through the Company Console field app and its connected office service.

The Company Console field app

The app is for workers whose company provides a Company Console account. Your company administers your access and determines which tools are available. Authorized people in your company can access the work information submitted through those tools, according to their permissions.

Information the app uses

• Account information: your name, work email, company address/code, account identifier, assigned access and sign-in credentials. A device credential keeps you signed in.
• Work records: the information you enter or access in inspections, maintenance reports, projects, floor plans, time-off requests, review requests and other tools enabled by your company. These records may include customer names, contact information and job addresses.
• Photos: inspection and report photos that you choose to submit are sent to your company's office service. The personal profile photo in the current app is saved on your device, not uploaded as a shared company profile photo.
• Recordings and coaching: audio from practice calls and ride-alongs you start, transcripts, practice responses, feedback, grades and related call information. Recording can continue in the background after you start it. Obtain any required participant permission before recording.
• Document acknowledgments: documents sent to your account, your typed name, drawn signature, acknowledgment, signing time, document version and technical evidence used to preserve the signed copy. These are employment records visible to authorized office users.
• Technical information: app and device information, notification tokens, request logs and connection information needed to operate, secure and troubleshoot the service.

How information is processed

We process this information to provide your company's tools, authenticate access, store work records, deliver notifications, generate transcripts and coaching, and maintain signed document copies. Coaching is generated feedback for human review, not a substitute for your company's judgment.

AI services: what is sent, to whom, and why

Some tools in the field app send information to two artificial-intelligence service providers. The app asks your permission, on a screen that names what is sent and to whom, before anything is sent, and your company's office service refuses to send it without that permission. If you choose Don't allow, every other tool keeps working; ride-along recordings, practice calls and AI grading stay off. You can change your answer at any time in the app under Me → Recordings and AI coaching. Your answer is kept with its date.

What is sent:

• Ride-along recordings: the audio, including anything said in them, such as a customer's name or address
• Ride-along transcripts and the recording's notes
• Practice calls: your voice and the call's transcript
• Truck inspections: the photos and notes
• Problems you raise: the problem's text and category
• Your name, and the company's name and city

Each is collected only when you use that tool: a recording you start, a practice call you start, an inspection you submit, a problem you raise.

Who it goes to, and for what:

• OpenAI (OpenAI, L.L.C.):
  • Ride-along audio: transcription and speaker labels
  • Practice calls: the practice customer's voice and the call's transcript
  • Practice calls: coaching and grades
• Anthropic (Anthropic, PBC):
  • Ride-alongs: coaching, briefs and grades from the transcript and job notes
  • Truck inspections: grades of the photos and notes
  • Problems you raise: suggested answers for the office

How it gets there: ride-along recordings, truck inspections and problems go to your company's Company Console office service (hosted on Fly.io), which sends them on. In a practice call, your voice goes straight from the phone to OpenAI while you talk; your company's office service only sets up the call and keeps its transcript, coaching and grades.

Why: to give you coaching and grades on your visits and practice calls, to grade truck inspections, and to suggest answers to problems for your company's office to review. The results are kept in your company's office service, where your company's authorized managers can see the recordings, transcripts, coaching and grades. Coaching is generated feedback for human review, not a substitute for your company's judgment.

How it is protected: every third party that receives this information from the app or the office service gives it the same or equal protection as this policy: Fly.io, which hosts the office service; Expo, which delivers app updates and, with Apple and Google, notifications; and OpenAI and Anthropic, which receive it through their business (API) services. Each is bound by agreements that require it to process the information only to provide its service to us and keep it confidential and secure; OpenAI and Anthropic do not use it to train their models, and may keep it for a limited time to detect abuse, then delete it. We do not sell this information or share it with anyone for advertising. This is separate from the Google Business Profile review data described below.

External destinations opened to send a review request or view a third-party page follow that service's privacy practices.

Device permissions and local storage

You control camera, microphone and notification permissions in your device settings. Refusing a permission may prevent the related feature from working. The app stores account/session information and may keep pending photos or recordings on your device until they can be uploaded. A drawn document signature is not queued for offline submission; the app confirms when the office receives it. Removing the app does not delete records already saved in the office service.

Retention, access and deletion requests

Work records are kept in your company's office service. Retention depends on the type of record, company configuration and applicable recordkeeping obligations; audio may have a different retention period from transcripts and coaching. Signed records preserve the acknowledged document and its history. Backups can retain copies for their backup retention period.

Ask your company administrator about access, correction, account closure or deletion of company records. You can also contact info@companyconsole.com for help. We may need to verify the request and coordinate with the company that administers the account. Some records may need to be retained for legal, employment or security purposes. Do not email passwords or sensitive personnel documents when asking for support.

For sign-in and app help, visit Company Console support.

Information you give us through this website

The only information this website collects is what you type into the demo request form: your name, your company, your email address, your phone number and the CRM software you use today. If you arrive from a link that carries campaign tags, we record which campaign brought you.

We use it to reply to your request, to hold the demo you book, and to understand which of our own marketing efforts are working. We do not sell it, rent it, or pass it to anyone for their own marketing.

Before you can book, you tick a box to accept our demo terms. We keep a record of that acceptance: your name, email and company, which version of the terms you were shown, when you accepted them, and the IP address and browser identification your browser sent with the request. We keep it as the record of the agreement.

After the form, the page opens our booking calendar so you can pick a time for the demo. The calendar is provided by Calendly: your name and email, and your company, phone number and CRM (in the notes for the meeting, which you can change), are filled in there for you, and what you submit on the calendar goes to Calendly to create the meeting and send you the invitation. The calendar is Calendly’s own page shown inside ours and follows Calendly’s privacy notice, including any cookies it uses.

This website uses Meta’s pixel to measure our advertising on Facebook and Instagram. It tells Meta which of our pages you visit, when you use the savings calculator, and when you request or book a demo, so we can see which ads work and show our ads to people who have visited. The pixel sets Meta’s own cookies on this site (_fbp, and _fbc when you arrive from one of our ads). When you request a demo, we also send Meta your email address, phone number and name in hashed form (scrambled so they can’t be read), with your IP address and browser, so Meta can match the request to the ad you saw. Meta handles this under the Meta Privacy Policy; you can control the ads you see in your Facebook ad preferences.

We also use the Google tag to measure Google Ads demo requests. The tag may use cookies and advertising click identifiers to connect a visit and a successful demo request to an ad. Google receives technical information such as your browser, IP address and page URL, and a random request identifier to prevent duplicate counts. We do not send the demo form’s name, email address or phone number to Google through enhanced conversions; that feature is not enabled. See how Google uses information from sites that use its services and Google’s ad controls.

The Google Business Profile connection

Company Console can show a customer their Google reviews in one place, attribute each review to the employee who earned it, and let them reply. To do that, someone who owns or manages the business’s Google listings signs in to Google and grants access. Nothing is read from Google until that happens.

What we access

• The Google accounts and business listings the person who connects is able to manage, including each listing’s name and address. The customer then chooses which of those listings Company Console should follow.
• For the listings they choose: the reviews on them — the reviewer’s public display name, the star rating, the review text, when it was written or last edited, and any reply the business has already posted.
• The email address of the Google account that connected, so the customer can see which account the connection is using.

Google does not offer a read-only permission for business listings, so the permission we request covers both reading reviews and posting replies. We use it for exactly those two things.

How we use it

• To display the customer’s reviews inside their own Company Console.
• To match a review to the employee who did the work, so the business can recognise them.
• To post a reply to a review. Every reply is written or approved by a person at the customer’s business, and Company Console records who posted it. We never post on a customer’s behalf automatically.

What we do not do with it

• We do not sell it or share it with anyone outside the customer’s own business.
• We do not use it for advertising of any kind.
• We do not send it to any artificial intelligence system, and we do not use it to train or improve any model.
• We do not collect anything about a reviewer beyond what Google already shows publicly on the listing.

Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Where it is kept

Each customer runs their own private copy of Company Console with its own separate database. Reviews read from Google are stored there and nowhere else. The credentials that keep the connection open are encrypted and are never shown on any screen or included in any report.

Disconnecting and deletion

A customer can disconnect at any time from the Google settings page inside Company Console, or by removing our access from their Google account directly. Either way we stop reading reviews and stop being able to post replies immediately, and the stored credentials are discarded. Reviews already read remain in that customer’s own Company Console so their history is not lost; they are deleted on request.

Where information is stored

This website runs on Cloudflare. Company Console itself runs on Fly.io, in the United States. We use these companies to host the software; they do not use the information for their own purposes. Demo bookings are held in our Calendly account and on our Google calendar.

To keep automated spam out of the demo form, the form may run Cloudflare’s “I’m not a robot” check (Turnstile) once you start filling it in. Cloudflare looks at signals from your browser to tell a person from a program and uses them only for that check.

Keeping information safe

Access to a customer’s Company Console requires a named login, and permissions decide what each person can see. Connection credentials are encrypted where they are stored. Traffic to and from the software is encrypted in transit.

Contact us

Questions about this policy, or a request to delete information we hold: info@companyconsole.com.

Company Console Software, LLC, Florida, United States.