Company Console reviews your recorded customer calls, checks which were real opportunities and which actually booked, and shows why customers didn’t move forward. See booking performance by CSR, estimate the sales opportunity left on the table, and coach your team using the actual conversation.
Review the conversation
Verify the booking
Find the missed opportunity
Coach the next call
Call Coach distinguishes genuine service opportunities from wrong numbers, vendors and questions about existing jobs. It checks the conversation against your company’s service rules and ServiceTitan booking evidence, so a promise to schedule is not mistaken for a booked job.
Identify appointment availability, visit fees, upfront-price requests, approval issues and customers who needed more time. See which obstacles stopped a booking and which your team overcame. Find a pattern you can act on across the business or with an individual CSR.
See estimated sales left on the table for the company and each CSR. Company Console connects unbooked leads with sales per booked call, giving you a financial reason to improve the conversations your advertising already paid to generate.
See how the CSR understood the concern, explained the service, listened, set expectations and made the next step clear. Open the exact words behind the feedback and suggested responses for next time. Bring a real example to coaching instead of telling someone to “do better.”
Compare the coach’s assessment with the recorded classification, open disagreements, listen to the call and review the transcript. Save your decision and its reason so the team has a clear record of what was resolved.
Which calls were real opportunities, which booked, why others didn’t, how each CSR performed and the estimated sales opportunity behind the unbooked leads.
Yes. Open the recording, transcript and quoted evidence, then review or correct the assessment.
Use the missed skill or objection as the focus for a one-on-one or assigned AI practice. Review real conversations with Call Coach; rehearse the next one with AI coaching.
Start with the work your team wants off its plate.