01
Ask while the customer still remembers the work.
Each technician has a review link and QR code on their phone. Send the request from the person the customer just met, while the experience is fresh.
Customer experience & reputation
Capture the review.
Credit the technician.
Keep the conversation going.
Give technicians a personal review link and QR code they can use before leaving the job. Bring Google reviews back into Company Console, match them to the person who earned them, and use AI to draft your reply.
- 01
Ask from the technician’s phone
- 02
Receive the Google review
- 03
Match the technician
- 04
Recognize & follow up
Incoming Google reviews are attributed to technicians, with location, rating and match filters.
Click to enlargeHow it works
Make the review part of finishing the job.
02
Bring the review back to the person who earned it.
Company Console reads incoming Google reviews and matches them with technician requests. Review matches, see results by technician and location, and identify where the team needs follow-up.
03
Reply without starting from a blank page.
Have AI draft a response to a Google review. Read it, make it sound like your company and post the reply from the review workflow.
04
Put reputation on the scorecard.
The five-star review measure counts the reviews received. See the customer feedback alongside technician performance and recognize the people creating a better experience.
Useful answers
A clearer picture
before you start.
Does each technician get their own link?
Yes. Each technician has a personal review link and QR code.
Can we reply to reviews?
Yes. AI drafts a response for your team to edit and post.
Can reviews feed the scorecard?
Yes. Received five-star reviews feed the review measure so recognition follows actual customer feedback.
Connected work
Keep the next step close.
Your next move
Bring AI to your business.
Run everything from one place.
Start with the work your team wants off its plate.