Your technicians and CSRs talk out loud with an AI customer who reacts to what they say. Practice price objections, discovery, closing and follow-up. Get a scored review with the actual words behind the feedback, then assign the next practice to the people who need it.
Choose the skill
Talk to the AI customer
Review the feedback
Assign the next practice
Review practice feedback by sales skill, with conversation evidence, sales habits and the customer’s decision.
Click to enlarge“Your price is too high.” “I need to ask my spouse.” “I’m getting three estimates.” Choose sales fundamentals, objection practice or decision and follow-up. Plumbing, HVAC and electrical technicians receive material for their trade; CSRs practice their own customer-service situations.
The AI customer reacts in real time to the employee’s words. Each scenario has a reason behind the customer’s hesitation and a path toward a decision. Work through the resistance, ask better questions and practice reaching a clear yes, no or agreed next step.
Completed technician practice receives a letter grade and feedback across discovery, empathy, readiness, price expectations, sales habits, closing and objection handling. Read the transcript evidence, the customer’s decision and a specific improvement to work on next. CSR practice uses customer-service coaching criteria.
Assign practice to an employee or a department, choose the number of sessions and set a due date. See completion and results from the office while employees practice on the web or phone. Follow a difficult customer call with focused practice before the next one.
Yes. The employee speaks to an AI customer and receives a response in real time.
Yes. Practice follows the employee’s role, with technician material for plumbing, HVAC and electrical and separate CSR situations.
Assign sessions and due dates, see who completed the work, and open the grade, category feedback and transcript for each practice.
Start with the work your team wants off its plate.