Platform · People & accountability
Every one-on-one, on schedule.
Every person has a coach and a schedule. Notes, commitments, missed checks and coaching points land in the next conversation, so nothing depends on memory.
What it replaces
One-on-ones and performance reviews
What a 15-technician shop typically pays for it, at $4,000 a year minimum. In Company Console it’s part of the plan.
Included on Standard and Platform
Nothing falls through between meetings.
Log what’s going well, what needs work and what each person committed to. Coaching points from ride-alongs and missed daily checks are waiting at the top of the next one.
- Overdue and due this week, at the top.
- Every past one-on-one on the person’s file.
- On Platform, record the one-on-one and get the notes drafted for you.
With a record to come back to.
Everybody’s whole file.
Click a name and see everything on record for that person: department, coach, time off, attendance and write-ups.
- Lates and no-shows logged in seconds.
- Rate each person on the traits their seat calls for.
- One-on-ones, time off and write-ups on one record.
Time off, asked for from the phone.
A tech picks the days and the kind of time off, adds a note for the office and sends it. It shows pending until the office approves it.
- Vacation, PTO, sick and more, half days too.
- Every request and its answer in one list.
- Approved time off never counts against anyone.
Your policy, the same way every time.
Set your attendance rules once, like three lates in 30 days. Company Console counts for you and flags the next step on your write-up ladder.
- A ladder you set up: verbal, written, suspension, termination.
- Write-ups expire when you say they do.
- The same rule for everyone, every time.
Write-ups, signed on the phone.
Write it up in the office and send it to the tech’s phone. They read it in private and sign it there, with their finger and their name. The signed copy is kept as a PDF on their record, with when they signed it.
- Signing says they received it, not that they agree.
- Change it before it’s signed and the old copy is pulled back.
- Paper still works: print it with signature lines.
Questions
One-on-ones, answered.
Who sees a one-on-one?
The person’s coach and the administrators you choose.
Can people request time off from their phone?
Yes. The request shows up for the office to approve.
Which plans include it?
One-on-ones and coaching are on Standard and Platform. Attendance, time off and write-ups are on every plan.
Works with the rest
One login, one record, one bill.
One-on-ones is part of people & accountability, and works from the same people and numbers as everything else.
See it with your own numbers.
A walkthrough of Company Console, tailored to your company.