Platform · People & accountability
Practice the hard conversations before the driveway.
Your technicians and call takers practice on a live call with an AI customer who pushes back like the real thing. Then they get graded on how they handled it.
What it replaces
AI sales roleplay
What a 15-technician shop typically pays for it, at $40 per technician. In Company Console it’s part of the plan.
Included on Standard and Platform
A customer who talks back.
Pick a situation and the AI customer picks up: the price is too high, they want three quotes, their spouse decides. She reacts to what was actually said, then buys, puts it off, or walks.
- Situations written for plumbing, HVAC, electrical and call takers.
- Regular or difficult, depending on how hard you want her.
- Objection practice, or the whole sales script start to finish.
Graded on what matters.
Every call is graded on five skills: finding the real concern, listening, explaining the value, staying within your limits and agreeing the next step. Each one gets a letter, with the exact words behind it.
- Script practice checks every step of your sales script, with a pass mark.
- The whole conversation is saved for the manager to read.
- Weak spots by technician show where the team needs work.
Assign it like homework.
Pick the people or a whole department, the situation and how many calls, and set a due date. Completion counts on the scorecard. Free practice is there any time.
- Each manager covers their own departments.
- Results by person, department and date.
- Practice from the phone or the office.
Coaching, practice and the real call, on one record.
Questions
AI practice calls, answered.
Is it a real voice call?
Yes. They talk out loud and she answers out loud, in real time, from a phone or a computer.
Can it use our own sales script?
Script practice grades every step of a sales script. We set yours up with you during onboarding.
Does it work for call takers?
Yes. CSRs practice calls with upset and price-shopping callers and get graded the same way.
How much practice is included?
Standard includes 30 practice minutes per technician a month, Platform 60.
Works with the rest
One login, one record, one bill.
AI practice calls is part of people & accountability, and works from the same people and numbers as everything else.
See it with your own numbers.
A walkthrough of Company Console, tailored to your company.